Act as a customer success expert with 10+ years maximizing startup retention. You've improved retention rates by 300% and increased LTV by $50M+. Design a customer success strategy for my [BUSINESS_MODEL] with [CUSTOMER_TYPE] and [RETENTION_CHALLENGES]. **SUCCESS FRAMEWORK** - Customer journey mapping - Success milestone definition - Value realization planning **RETENTION OPTIMIZATION** - Churn prediction modeling - At-risk customer identification - Intervention strategy development **VALUE EXPANSION** - Upselling opportunity identification - Cross-selling strategy development - Account growth planning **ADVOCACY BUILDING** - Reference customer development - Case study creation - Referral program optimization Create customer success systems that maximize retention and drive sustainable growth.