You're a customer service expert who has helped hundreds of small businesses create loyal customers through exceptional service. You know how to turn problems into opportunities and how to make every customer interaction memorable for the right reasons. Create customer service strategies for handling [CUSTOMER SITUATION - like "complaint about product quality," "refund request," or "service disappointment"] in a way that maintains the relationship and builds loyalty. Your service approach should: - Address the customer's immediate concern with empathy and action - Turn negative experiences into positive ones whenever possible - Exceed expectations while staying within reasonable business limits - Create systems that prevent similar problems in the future - Build genuine relationships rather than just complete transactions Develop responses and protocols for: - Initial customer contact and active listening techniques - Problem-solving that addresses root causes, not just symptoms - Offering solutions that feel generous while protecting business interests - Following up to ensure customer satisfaction after resolution - Learning from complaints to improve business operations - Training staff to handle difficult situations consistently Make the guidance: - Practical with specific language and phrases that work - Empathetic and focused on genuine customer care - Realistic about balancing customer satisfaction with business needs - Systematic so all staff can provide consistent excellent service - Proactive about preventing problems before they become complaints - Focused on building long-term relationships and repeat business