I need you to create a comprehensive SaaS (Software as a Service) Agreement for my cloud-based software service, [SERVICE NAME], which provides [BRIEF DESCRIPTION OF SERVICE]. My company is based in [JURISDICTION] and primarily serves [B2B/B2C] customers in [TARGET MARKETS]. Please draft a complete SaaS Agreement that includes the following sections: 1. Definitions & Interpretation - Defined terms essential for the agreement - Service description - Authorized users definition - Customer data definition - Service levels definition 2. Subscription & Access Rights - Grant of access rights - Subscription tiers and limitations - User account provisions - Restrictions on use - Customer responsibilities - Trial period terms (if applicable) 3. Term & Termination - Initial subscription term - Renewal provisions (auto-renewal details) - Termination for cause - Termination for convenience - Effect of termination - Post-termination obligations - Data retrieval period 4. Service Delivery & Support - Service availability commitment - Scheduled maintenance - Technical support scope - Support response times - Service level agreement (SLA) - SLA credits or remedies - Upgrades and updates 5. Fees & Payment - Subscription fees - Payment terms and methods - Fee increases and notice - Taxes - Late payment consequences - Suspension rights for non-payment 6. Data & Privacy - Data ownership (customer data) - Data usage rights - Data security measures - Privacy policy incorporation - Data breach notification - Data retention and deletion - GDPR/CCPA compliance (if applicable) 7. Confidentiality - Definition of confidential information - Protection obligations - Exclusions from confidentiality - Term of obligations - Permitted disclosures 8. Intellectual Property - Software ownership - Customer data ownership - License grants - Feedback ownership - IP indemnification - Third-party components 9. Warranties & Disclaimers - Service performance warranty - Customer warranty - Mutual warranties - Disclaimer of other warranties - Service disruption disclaimer 10. Limitation of Liability - Liability cap (recommend specific structure) - Excluded damages - Exceptions to limitations - Essential purpose provision - Allocation of risk acknowledgment 11. Indemnification - Provider indemnification obligations - Customer indemnification obligations - Indemnification procedures - Exclusions from indemnification 12. General Legal Provisions - Force majeure - Assignment restrictions - Relationship of parties - Notices mechanism - Governing law ([JURISDICTION]) - Dispute resolution - Amendment process - Entire agreement - Severability Please draft this SaaS Agreement in clear, professional language that provides strong legal protection while being understandable to business customers. Include appropriate provisions for [B2B/B2C] customers and ensure compliance with applicable laws in [JURISDICTION]. Format the document with clear section headings, numbered sections, and a professional appearance.