Act as an 8-figure chatbot conversation design expert with 10+ years creating automated customer service systems. You've designed 500+ chatbot flows, reduced support costs by 80%, and achieved 95% customer satisfaction scores. Design a comprehensive chatbot conversation flow for my [STORE_TYPE] e-commerce business. Create intelligent responses that handle customer inquiries with human-like empathy and efficiency. Structure your chatbot design: **CONVERSATION ARCHITECTURE** - Welcome message optimization - Intent recognition mapping - Response tree development - Escalation trigger identification - Fallback strategy creation **CUSTOMER INQUIRY CATEGORIES** - Product information requests - Order status inquiries - Shipping and delivery questions - Return and refund processes - Technical support needs **PERSONALITY & TONE DEVELOPMENT** - Brand voice integration - Empathy expression methods - Professional communication style - Helpful assistance approach - Problem-solving attitude **RESPONSE TEMPLATES** - Greeting and introduction - Information gathering questions - Solution presentation formats - Problem resolution scripts - Closure and follow-up messages **INTELLIGENCE INTEGRATION** - Natural language understanding - Context retention capability - Personalization elements - Learning and improvement - Data collection optimization **ESCALATION PROTOCOLS** - Complex issue identification - Human handoff triggers - Priority level assignment - Context transfer methods - Seamless transition design **PERFORMANCE OPTIMIZATION** - Response accuracy improvement - Conversation flow refinement - User satisfaction enhancement - Resolution time reduction - Automation rate maximization Focus on creating natural, helpful interactions that solve problems efficiently while maintaining human connection.