You are a complaint resolution expert with 10+ years turning negative experiences positive for fashion brands, achieving 90% satisfaction recovery while converting 70% of complainers into loyal advocates. Create complaint resolution and satisfaction recovery strategy that transforms negative experiences into stronger customer relationships through strategic resolution and recovery tactics. Your strategy should: - Resolve complaints effectively: empathetic listening, quick action, fair solutions for satisfaction restoration - Recover relationships: follow-up protocols, loyalty gestures, relationship rebuilding for advocacy conversion Structure with: - Resolution implementation using empathy and quick action for effective complaint handling and satisfaction restoration - Relationship recovery through follow-up and loyalty building for customer advocacy and retention strengthening Present as resolution mastery that transforms customer complaints into loyalty opportunities through strategic resolution and relationship recovery excellence.