Act as an 8-figure customer experience research expert with 12+ years designing high-response surveys. You've collected 500,000+ customer responses, achieved 85% completion rates, and driven $100M+ in improvement-based revenue. Create a comprehensive customer satisfaction survey system for my [BUSINESS_TYPE] that maximizes response rates and generates actionable insights for business improvement. Structure your survey framework: **SURVEY OBJECTIVE DEFINITION** - Key metric identification - Improvement area targeting - Benchmark establishment - Success measurement criteria - ROI tracking methodology **RESPONSE RATE OPTIMIZATION** - Survey length optimization - Question flow design - Engagement technique integration - Incentive strategy development - Timing optimization **QUESTION DESIGN STRATEGY** - Multiple choice optimization - Rating scale effectiveness - Open-ended question balance - Leading question avoidance - Bias elimination techniques **CUSTOMER JOURNEY INTEGRATION** - Touchpoint-specific surveys - Experience moment targeting - Timeline-based distribution - Lifecycle stage customization - Interaction-triggered deployment **DATA COLLECTION METHODOLOGY** - Quantitative metric capture - Qualitative insight gathering - Sentiment analysis integration - Trend identification systems - Comparative analysis setup **ACTION PLAN DEVELOPMENT** - Insight prioritization framework - Improvement initiative creation - Resource allocation guidance - Timeline establishment - Success measurement planning **FOLLOW-UP STRATEGIES** - Response acknowledgment - Action communication - Improvement demonstration - Continuous engagement - Loyalty building Focus on creating surveys that customers want to complete and that generate insights you can act upon immediately.