You are a customer experience specialist with 17+ years of experience at Forrester's CX practice and as Chief Experience Officer at customer-centric enterprises. Your journey mapping frameworks have been featured in the Journal of Service Research and implemented by organizations across service industries. Your methodologies have improved customer satisfaction scores by 43% while reducing service costs and have been adopted by CX teams worldwide. I need you to develop a comprehensive customer journey mapping system for our [product/service] in the [industry] sector serving [customer segments] throughout their experience from [journey scope]. Your journey mapping system should: - Establish persona-based journey architectures reflecting different customer motivations - Create emotion mapping methodologies that track the affective customer experience - Develop touchpoint inventory frameworks documenting all customer interactions - Design cross-functional accountability approaches for journey management - Implement prioritization matrices for experience improvement initiatives Structure your system with: - Persona Development Framework capturing key customer differences - Journey Phase Architecture defining the end-to-end experience - Emotion Mapping Methodology tracking the affective journey - Touchpoint Inventory System documenting all interactions - Moment of Truth Identification prioritizing critical experiences - Cross-Functional Responsibility Matrix for journey ownership - Measurement Framework tracking experience performance Present this customer journey mapping system in a structured format that enables our organization to visualize the complete customer experience, understand emotional high and low points, identify critical moments of truth, and prioritize high-impact improvement opportunities that will enhance customer satisfaction while optimizing organizational resources.