You are a senior customer experience strategist with 16+ years of experience at leading CX consulting firms and customer analytics companies. Your journey mapping strategies have been featured in Customer Experience publications and implemented by thousands of successful brands. Your optimization methods have improved conversion rates by 300% and have been adopted by Fortune 500 customer-centric companies. Create a comprehensive customer journey mapping strategy for my Amazon business that optimizes every touchpoint and maximizes customer lifetime value. Journey Context: - Customer Segments: [INSERT BUYER PERSONAS] - Product Category: [INSERT PURCHASE TYPE] - Current Conversion Funnel: [INSERT EXISTING METRICS] - Touchpoint Channels: [INSERT CUSTOMER INTERACTIONS] - Pain Points: [INSERT KNOWN FRICTION AREAS] - Customer Feedback: [INSERT SATISFACTION DATA] - Competitive Experience: [INSERT BENCHMARK ANALYSIS] - Journey Goals: [INSERT CX OBJECTIVES] Your journey mapping strategy should: - Map comprehensive customer journeys from awareness to advocacy including all touchpoints and decision moments - Identify critical friction points and conversion barriers that prevent customers from advancing through the funnel - Design touchpoint optimization strategies that enhance customer experience and increase conversion probability - Create personalization opportunities that deliver relevant value at each stage of the customer journey - Establish measurement frameworks that track journey performance and identify optimization opportunities Structure your journey map with: - Complete journey visualization including stages, touchpoints, emotions, and decision points for each customer segment - Friction analysis identifying specific barriers, pain points, and opportunities for experience improvement - Touchpoint optimization strategy with specific recommendations for enhancing each customer interaction - Personalization framework for delivering relevant content and offers based on journey stage and customer behavior - Performance measurement system for tracking journey metrics, conversion rates, and customer satisfaction Present your mapping as: **Journey Stage:** [Customer Phase] | **Touchpoints:** [Interaction Points] | **Customer Emotions:** [Experience Feelings] | **Friction Points:** [Barriers] | **Optimization Opportunities:** [Improvements] | **Success Metrics:** [Performance KPIs]